WARRANTY & FAQs

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Contact our team regard the relevant shipping method to your location.

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 FAQs

 

 

arrow What are your main products?

We offer the  EMERALD™ Planetarium digital fulldome projection systems and planetarium domes (portable & fixed).

We also offer 3D,4D & 5D Immersive visualization environments for gaming and Planetarium applications and Science On a Dome™.

Click here for further information

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arrow I am a U.S citizen, can I purchase your products locally?

Yes. We offer the Emerald™ planetariums via our U.S branch as well, which you can buy from directly.

 

arrow What about the customs in my country?

Custom exempt - the Emerald line of products should be custom free in Europe and USA. Our shipping agents will be delighted to assist you in this respect.

 

arrow Why shall I choose the EMERALD™ digital planetarium?

The EMERALD™ is a top-quality planetarium system, in very attractive price.

A full equipped, portable EMERALD™ digital-planetarium projection system costs less than $15k !

Why choose EMERALD™?

About the EMERALD™ planetariums

 

 
 
 
arrow What does the EMERALD™ digital planetarium contain?

  The EMERALD™ planetariums projectors comes with

- Free planetarium shows

- Remote-control

- Custom hard case - Aluminum for the mobile systems,  Stainless steel - for the fixed projectors.

- Sophisticated Full-dome fisheye lens and full HD digital projector

- Astronomy visualization software

- Plug & play planetarium digital system, ready for use right out of the box

- And more...

 

 
arrow How come your products prices - are so attractive?
 
Planetarium is a wonderful educational and outreach tool!  Our goal is to make the Digital HD-Planetariums, at the digital age - available to every school, teacher and science center.
The EMERALD™ planetarium projectors are made out of high quality materials, including custom CNC aluminium parts and high-end coated (MgF2) lenses for an optimal and amazing Full-dome projection.
 
 
 
 
arrow Who produce the EMERALD™planetarium systems?

The Bareket observatory's team.

 

 

 

 

 

 

arrow Emerald™ Dome & HD-projector Warranty Policy

Standard Three Year Limited Warranty

 

Sales Terms and Conditions:

Purchases must be prepaid. Please contact us to discuss payment methods.

Emerald planetariums warrants that the Emerald™ Digital planetarium projection systems & Planetarium domes will be free from defects of workmanship and materials for a period of three (3) years from the original purchase invoice date from Emerald™-planetariums-Bareket observatory (warranty period) under normal care and proper usage in a residential installation. During the warranty period, should a defect arise which results from a breach of warranty, Emerald™ planetariums will repair or replace the product free of charge other than shipping and handling charges. In no event will Emerald™ planetariums liability exceed the product purchase price. 

Emerald™ planetariums stands behind the products it sells.


Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for repair and return shipping. Warranty does not apply to any product on which original identification information, Emerald stickers/labels or warranty stickers have been altered, defaced, or removed.

The system may include components such as boards, projectors or else from external brands (ie BenQ, Dell, Sony or else). These may have special warranties and conditions for each country.

Our domes are not warranted for outdoor use.
Make sure to operate the equipment on leveled, clean and dry surfaces only.

Tech specs of final product may vary from time to time, depending on the available hardware.

The images are for demonstration purposes only. Emerald planetariums is working consistently in order to create the most optimal products, while staying up-to-date for the latest technological developments.

 

Return Policy

Emerald planetariums accepts returned merchandise within (14) fourteen days of shipment, provided it is returned unopened and undamaged packages. Please call first for a return authorization number (RMA), and then RAM form will be emailed to you for a written explanation for the return, accompanied by a copy of the original invoice. Restocking fee may be applied. Product returned without an RAM will be rejected. If product shows any kind of damage there will be a repair/restocking fee that will be charged accordingly.

 

Technical Support

Emerald technical support is available 24/7, via several communication methods. Feel free to contact the Emerald team with any question. 

 

Extended Five Year Limited Warranty

Extend the warranty period to a total of five years from the original purchase invoice date. Contact us for further information.

 

 

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Further reading: About the EMERALD™ planetariums

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Return Policy

 

·       Software Bisque accepts returned merchandise within (14) fourteen days of shipment, provided it is returned in saleable condition. Please call first for a return authorization number (RMA), and then RAM form will be emailed to you for a written explanation for the return, accompanied by a copy of the original invoice. Product returned without an RAM will be rejected.

 

·       If product shows any kind of damage there will be a repair/restocking fee that will be charged accordingly.